I've forgotten my passcode

What do you do if you forget the passcode that you set up on the Troy Gold mobile app?

Please contact support using the in-app chat interface so that we can work through the process of confirming your identity and resetting your passcode.

What does this process involve?

• Passcodes are secure and secret. Even the Troy Gold team cannot view your passcode, so it cannot be retrieved if you forget it.

• Passcodes can be reset if they are forgotten. Please contact support through the in-app chat to request a passcode reset.

• The Troy Gold team will then attempt to reach you on a verified channel to confirm your identity and you request. This will typically be a phone call.

• Confirmation is important so that we know the request is definitely coming from you.

What happens when it's done?

• After contacting you, your passcode will be reset as soon as possible on the day of your request.

• After logging into the app using your mobile number, you can set a new passcode and access your account as usual.

Updated on: 22/05/2024