> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://troygold.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I've forgotten my passcode

**What do you do if you forget the passcode that you set up on the Troy Gold mobile app?**

Please contact support using the in-app chat interface so that we can work through the process of confirming your identity and resetting your passcode.

**What does this process involve?**

*   Passcodes are secure and secret. Even the Troy Gold team cannot view your passcode, so it cannot be retrieved if you forget it.
    
*   Passcodes can be reset if they are forgotten. Please contact support through the in-app chat to request a passcode reset.
    
*   The Troy Gold team will then attempt to reach you on a verified channel to confirm your identity and you request. This will typically be a phone call.
    
*   Confirmation is important so that we know the request is definitely coming from _you_.
    

**What happens when it's done?**

*   After contacting you, your passcode will be reset as soon as possible on the day of your request.
    
*   After logging into the app using your mobile number, you can set a new passcode and access your account as usual.